No response, verification still in progress.


#1

Yesterday i’ve sent documents to verify my account. Nobody answers on the chat, verification is still in progress… How long i must wait for any response?? If everything takes so much time…this is so bad customer service…


#2

Hey @Marek1 :slight_smile:

It seems to be taking anywhere from 2 minutes to 7 days, due to the overwhelming adoption rate of :r:.

However, you can ask any of the moderators (look around here, they’re extremely easy to identify) or through Twitter:


#3

I have now been waiting 7 days for funds to clear. I’ve uploaded required proof of funds 3 times now and there is absolutely no response from chat. Help!


#4

Yeah. I’m still waiting for any response in chat or end verify process… It’s very frustrating. You can’t plan anything in hurry.


#5

Finally verification process ended and support responded. 2 days delay. Eot.


#6

I’m waiting for 13 days to get the verification done. No feedback at all!


#7

I just want my money back and the account closing. They take the money then block the account, why not block the account before taking the money? I provided the number from my statement then they wanted another, gave that and its still blocked. This is no way to run a business.


#8