No response through online chat; account verification pending



I created my account 3 days ago and submitted the required account verification documents. Your support page says verification takes 10 minutes to one hour. I’m still waiting, so I tried to contact your instant chat for an update 6 hours ago, but still no response. I’m waiting for a transfer that is currently blocked. Please let me know when I can expect to have my account verified. Thank you!


Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.

closed #3