No response through online chat; account verification pending


#1

Hi,

I created my account 3 days ago and submitted the required account verification documents. Your support page says verification takes 10 minutes to one hour. I’m still waiting, so I tried to contact your instant chat for an update 6 hours ago, but still no response. I’m waiting for a transfer that is currently blocked. Please let me know when I can expect to have my account verified. Thank you!


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3