No request from Revolut for payment going to bank

#1

I’m trying to tup up my revolut account using my bank’s online transfer system.

For the bank to do this they would need me to authorise the transaction by sending me a one time passcode that I would input into their system so they can process the instructions. I never receive this passcode and the bank state that it is because they are not receiving a request from Revolut.

Can anyone help?

#2

Can you elaborate a bit more? Do you mean you’re trying to make a bank transfer

As those are one way transactions Revolut shouldn’t really need to send your bank anything: ever

#3

Not trying to make a bank transfer - trying to top up my revolut account using my bank visa debit card.

I top up, the bank asks me for a passcode to put into their 3d secure pay system and the passcode nver arrives.

The bank are saying it’s because they never received a request from revolut.

Dave

#4

Ah alrighty - try shooting Revolut support a message from within the app

#5

I don’t know if this is a newly added card, but I have heard of previous 3DS issues being resolved just by removing the card from the Revolut app and re-adding it.

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