No apps reaction after PIN is entered


#1

Sometimes (about once/two times per week) after PIN code entered apps do nothing and just clear PIN input screen, after 3rd try apps enter me inside.

Added: Nexus 5 with Android 6.0.1 - Revolut 2.8


#2

Hiya!

You should precise your operating system and its version, the device you have the problem on and the Revolut’s app version to get more useful help from the Revolut Team. :slight_smile:

Julien.


#3

good point Julien :wink:

Nexus 5 with Android 6.0.1 - Revolut 2.8


#4

Sometimes I can see the same bug. Xperia Z1C, Android 5.1.1, Revolut 2.8


#5

Hi guys,

Have you updated your apps ver. 3.0? If so, are you still facing the same issue?


#6

Yes, and yes. Xperia Z2 Cyanogenmod 12


#7

Yes, issue still appears with v. 3


#8

Same here, but happens almost every time; definitely more than 1-2 times/week I usually close (swipe) the app from android recent apps and re-open it and then works fine.

Motorola Moto E 2nd Gen, Android 6.0, Revolut App v. 3.0


#9

Same thing here but almost every time !! Have to enter pin 3 or 4 times until the app lets me in, very annoying !!
Lenovo K920, Android 5.0.2, app version 3.


#10

Hi,

The same issue occurs for me also regularly.

Device: Nexus 6p
S/W: Android Nougat 7.0
App Version: Revolut 3.0

Use Case:

  1. Randomly open the Revolut app
  2. Type in your 4 digit pin

ACTUAL:

The app deletes my digits/pin and stays on the pin splash page. I have to enter the pin numerous times before access is granted.

Sometimes before I access my account, the app would flicker and I can see my balance before going back to the pin page again.

Aidan


#11

I get this as well, Android 7 on Nexus 6P.


#12

We’re currently collecting data so we can solve it as soon as possible.

Thank you for your understanding and coorporation


#13

Same problem here. And now I can’t log into the app and check anything at all.
LG -D690, Android 5.0.2, app version 3.2


#14

Can you please try to delete and reinstall the app? Let us know if it works.