NO ANSWER in the chat


My past chat in the chat is not achieved and now nobody answer me please help me


Did you get past the chatbot by typing “live agent”?


Yes but it didn’t change , no answer


Maybe first try “resolved” to close any possibly open session and then restart with “live agent”.


Yes I did And it’s the same , I don’t know what I can do because it’s urgent


Can you post a screenshot of whats going on in the chat window?

What is the overall issue?



Can you help me please


Alright, that is relative quiet :slight_smile: Maybe try it without capitalised letters at the beginning, but I dont think that should be the reason.

Whats the issue? Anything the community can help with or does it have to be someone from support?