NO ANSWER in the chat


#1

My past chat in the chat is not achieved and now nobody answer me please help me


#2

Did you get past the chatbot by typing “live agent”?


#3

Yes but it didn’t change , no answer


#4

Maybe first try “resolved” to close any possibly open session and then restart with “live agent”.


#5

Yes I did And it’s the same , I don’t know what I can do because it’s urgent


#6

Can you post a screenshot of whats going on in the chat window?

What is the overall issue?


#7


#8

Can you help me please


#9

Alright, that is relative quiet :slight_smile: Maybe try it without capitalised letters at the beginning, but I dont think that should be the reason.

Whats the issue? Anything the community can help with or does it have to be someone from support?