Hi Caprotti, the trouble was we were seeing lots of users order their physical card, but then never use it. That was causing two problems: the first was the expense (it’s not just the delivery, its the card manufacturing cost too), and the second is that it meant that often people who really did want a card were not getting them as fast as they should, because valuable capacity was being taken up by people who were never going to use their card anyway.
If you multiply this problem a few thousand times a day (our current rate of sign ups) it quickly becomes quite big.
Pretty much as soon as you use your Revolut card, you will have already made this money back in savings, and having the charge means that people will only order the card when they actually want it, which will allow us to improve delivery times, and also offer savings and new features elsewhere as we aren’t having to print a card when someone doesn’t really want it.
Hopefully everybody wins here, and as always, we have some awesome new features coming your way soon 