with the new backend payment provider, it seems there are many new fees too
asking for a new virtual card costs £5 when before was free
asking for a replacement card costs now £10 instead of the 6 that it was before.
I hope it’s a mistake. I just recommended a friend of mine to do Revolut and he is now enquiring with support about this charge. He won’t do the card if he has to pay the fee because, of course, he wants to test it.
Hi Fernando, This is intended for our new feature “spare cards” where you can have more than 1 active card. Replacing you existing virtual card will still be “free” and replacing your physical card will be £5 (we actually lowered it from £6) but ordering an extra spare “virtual” card will incur a £5 cost (and additional £5 for physical card)
It’s not officially released yet Fernando so you have a good scoop here Keep your eye on the store for updates in the next couple of days. You will be able to have 2 physical and 5 virtual cards active on your account at once
So basically every friend which will subscribe to Revolut will have to pay 6€ to receive his/her first card, which used to be free. Correct?
This is very bad news. I won’t be able to refer you to as many friends as before… As said, people like to try the card before spending even the smallest amount for it.
Hi Caprotti, the trouble was we were seeing lots of users order their physical card, but then never use it. That was causing two problems: the first was the expense (it’s not just the delivery, its the card manufacturing cost too), and the second is that it meant that often people who really did want a card were not getting them as fast as they should, because valuable capacity was being taken up by people who were never going to use their card anyway.
If you multiply this problem a few thousand times a day (our current rate of sign ups) it quickly becomes quite big.
Pretty much as soon as you use your Revolut card, you will have already made this money back in savings, and having the charge means that people will only order the card when they actually want it, which will allow us to improve delivery times, and also offer savings and new features elsewhere as we aren’t having to print a card when someone doesn’t really want it.
Hopefully everybody wins here, and as always, we have some awesome new features coming your way soon
Totally agree with @FernandoMiguel I’ll definitely use my card if I order it and it would be nice if it becomes free once I start using it. Isn’t it something to discuss with your team @edward and make it happen… soon?