New user but account got blocked


#1

Hi I just joined this app and the service. I sent my ID to Be verified which said it was verified. When I logged back in to the app after 5 mins all it said was that my accounts been blocked for my safety and I need to contact support. Tried that on the app said live agent would reply in about 7 mins. However it has now been over 2 hours and still no reply. This is extremely poor customer service. @AndreasK please help. Thank you.


#2

Hi there.

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter!

Best,

Andreas K.