New phone same number - transfer app

Hi
I have bought a new android phone and would like to transfer my app from my old phone. I still have access to my old phone and WIFI. What are the steps for me to do this
Regards
Jason

Download the app on the new phone. Then log in with your old number. A text will be sent to your old phone for verification. Then you can contact support and ask them to change the phone number associated with your account.

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Thanks Frank

I have the same number so the code went straight through to my new phone/sim and it all seems to be working. I hope so as am using it in Sweden in a few weeks!

thanks again

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I still have the same phone number (new device) but the old pin won’t work. Requesting a reset (by sending the phone number) and hitting on authentication in email will only lead back to pin request…

Were you able to resolve this problem? I’m facing the same problem right now.

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Hi, Im having same issue. Could someone please help?

I had the same issue today.
Upgrading the phone software, uninstalling and again installing the Revolut app helped, so I’m using it now on the new cell phone.

It wants me to take a selfie but everytime I upload it it says something went wrong… I’m just trying to setup on a new phone with the same number :frowning:

hello everybody. I have the same problem; I have a new phone, with the same number. I download the Revolut app. At the beginning everything was fine, they ask me to take a selfie, I entered, saw everything there; but at a second time entering, they asked again for a selfie, ask 2 authentication questions which leads to a pin request…which I gave then, but it’s possible to be the wrong one?..Don’t know what to do and with who to talk…Thank you for any reply or advice

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I have got a new phone using the same SIM.

I can only create a new account on the app. When I go through it tell me I already have an account and sends me back to the beginning of creating a new account.

There is no option to sign in to an existing account. please help I am a power user.

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I am having the same problem.