New phone number - not listed in country codes


#1

Hello, my Revolut app updated and requires me to input my phone number to send a 6-digit verification code. My phone number has changed from the original number, and my new phone number’s country code is not included in the drop down list (+211). I am not able to type it in. I am living abroad, which is why my number has changed. Please help me login into my app.
Thanks.


#2

Hey @Ebecq :slight_smile:

Even if the app allowed you to type in your new phone number, it wouldn’t let you access your account as you’re supposed to change your account phone number before actually switching your phone number :slight_smile:

You can reach support by typing your old phone number, waiting for the SMS that will not arrive and clicking I didn’t receive a code. Alternatively, you can reach :r: through Twitter:


Account issue because of moving out