Hi, I am travelling in Chile and I have a new number here, also a new phone, therefore I cannot access my account in the APP, to reach out to support. I would like to ask how can I deal with this situation. Thanks!

New phone number + new phone

Laurenz_L 4 June 2018 21:17 6

bud:

Doesn’t matter if you have same sim in or not doesn’t make any difference it treats you like a new customer. It’s an app relying on the same device

New phone/tablet. How to move?

Hello @Loweel, As @FernandoMiguel mentioned, you can download the app on the new device, by receiving the sms code then you can log in. Best, Andreas K

show post in topic

Home
Categories
FAQ/Guidelines
Terms of Service
Privacy Policy

Powered by Discourse, best viewed with JavaScript enabled