New phone, no old phone access


#1

I’ve found FAQ topic and community that says that support can update my phone number, but they are offline for the weekend.

I have no access to my old phone:( but was wondering if there is any other way to do it.

Thanks,
A.


#2

Hey there @Ania :slight_smile:

Usually no, sadly, there’s no other way :frowning:
Only premium users get 24/7 support access, even for this kind of urgent matters :cry:

You might try with Twitter though:
:bird: https://twitter.com/Revolutapp


#3

Thanks @Juliopp

Will try Twitter or just wait for Europe to come online :slight_smile:


#4

Hi Ania!

Shoot me a message so that I can get this sorted out.

Best,

Jessica


#5

Hi, I have a similar problem - new phone and sim, and can no longer access my account. Anyone able to help?

Thanks


#6

Hey @jonp84 :slight_smile:

Check this


#7

Thanks @Juliopp!

Perhaps @JessicaZ or @AndreasK can help?


#8

@jonp84 I’ve been in touch via DM, please check your inbox. :slight_smile:


#9