New mobile and new card


Hi, I don’t have access to my old sim and I have a new device. Can anyone help me change phone number? I’ve seen @AndreasK help a lot of people with this problem.


Install the app on a new phone. Are you seeing “changed my phone number” on the welcome screen? That’s the way to go.



Sent me straight to live chat, hope they’ll fix it! Thanks


That’s correct. An agent will help you change the phone number after answering a few security questions.