New mobile and new card

Hi, I don’t have access to my old sim and I have a new device. Can anyone help me change phone number? I’ve seen @AndreasK help a lot of people with this problem.

Install the app on a new phone. Are you seeing “changed my phone number” on the welcome screen? That’s the way to go.


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Sent me straight to live chat, hope they’ll fix it! Thanks

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That’s correct. An agent will help you change the phone number after answering a few security questions.