New mobile and new card


#1

Hi, I don’t have access to my old sim and I have a new device. Can anyone help me change phone number? I’ve seen @AndreasK help a lot of people with this problem.


#2

Install the app on a new phone. Are you seeing “changed my phone number” on the welcome screen? That’s the way to go.

Cheers!


#3

Sent me straight to live chat, hope they’ll fix it! Thanks


#4

That’s correct. An agent will help you change the phone number after answering a few security questions.