New Member


Hi how can I find out if a card has been despatched to me? I thought i had paid for and ordered a card over a week ago but the £10 has not come out of my account and no card has arrived. I have since then topped up the card online with £10 and changed that to dollars and that transaction appears ok. Any advice appreciated Thanks


Ask the in-app support for a tracking delivery reference.


Thanks for your reply? Is it normal practice to issue the card when you initially input your payment card details or after you top up the card in the app?


Hi, You should see a estimate date of arrival at your card and also the amount should be subtracted from your account. Otherwise you did not order it.

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