New Member


#1

Hi how can I find out if a card has been despatched to me? I thought i had paid for and ordered a card over a week ago but the £10 has not come out of my account and no card has arrived. I have since then topped up the card online with £10 and changed that to dollars and that transaction appears ok. Any advice appreciated Thanks


#2

Ask the in-app support for a tracking delivery reference.


#3

Thanks for your reply? Is it normal practice to issue the card when you initially input your payment card details or after you top up the card in the app?


#4

Hi, You should see a estimate date of arrival at your card and also the amount should be subtracted from your account. Otherwise you did not order it.

similar issue - check that Other Thread

Best,