new mastercard after fraud


#1

Hi,
I would like to disscuss about my issue.
I had to delete my mastercard card after I saw few fraud transactions on my account (Fortunately I didn’t lost any money).
I have got information on the support chat that I have to pay for new card. Is it realy true? Even in such situation I have to pay for new card? Is it always like this?


#2

Hi there.

Really sorry to hear that. Please reach out our in-app support team so we can investigate this and reissue a new card if needed.