New card won't work and now I've deleted it in error. Help


#1

I received my new revolut card today. I tried to activate it with a chip and pin transaction but numerous attempts all failed. I tried to freeze then unfreeze the card but that kept giving an error. Finally I thought removing the card and readding it would work, but it is now telling me the card has been cancelled and to reorder a new one. Can you help me add my current card and help me get it working? This is extremely frustrating


#2

You can link existing card with revolut again:


Then unfreeze it and do something on ATM (I.e. change PIN, or withdraw some money). After it your card will be active.


#3

Unfortunately I’ve tried that and it won’t allow the card to be added. This is the error I get


#4

Contact :r:'s customer support.

They should be able to help you on this front.


#5

Hiya! We have responded and resolved your query. If you need anything else, please let us know.


#6

Joanna on the chat sorted me out last night, everything working perfectly now. Thanks for all the help.