New card activation


#1

Hi, I received a new card this week and a spare card. I tested them at local ATM to check balance before a trip to Spain next week but neither worked. Just a simple ATM message saying the account is unavailable.
Do I need to do anything to activate the account? Or does it just kick in at some point soon
Thanks
James


#2

You have to top-up your account to be able to use it. Just check on your app security settings if you checked or unchecked all the features to be able to withdraw cash or do a purchase at a local shop. If thats all running just go to starbucks or something and test it out.