New application for a Revolut


#1

I’ve juste signed up for a Revolut card, selected a standard card on the app., but it keeps forcing me to the premium option. I don’t want to spend a £6.99 monthly fee, it makes their statement of no fees a farce. I can get a foreign currency card without a monthly fee, and think that is preferable to an organisation not being truthful.


#2

That is weird. If you successfully ordered a standard card, you should be fine. What do you mean by “forcing” you to the premium option? It only comes up at my app when I try to select an option that is not part of the standard plan. Like a “premium design” for a card.


#3

User might be conflating paid delivery with a ‘Premium account’.


#4

When I selected standard card, another window opened telling me to choose premium. I tried to order 6 times but each time it sent to premium, telling me to select that for £6.99 a month. I don’t want to pay £6.99 per month, and trying to use that stupid bott thing was absolutely no help.


#5

No I’d already selected free delivery…


#6

Ah, free delivery is only available for premium customers. There is a one time delivery fee for the physical card for customers on the standard plan. Check FAQs for a complete overview of additional costs that might apply.


#7

Really; well that’s not clearly explained in the app. It just shows the 3 postage options, with the free option stating arrival would be 27 July. It’s not even possible now to order a physical card, you have to request a new card for £5.00.


#8

So you set up a virtual card now?


#9

Yes I have done that.


#10

I see. Revolut allows you to set up a 2nd card, virtual or physical. But that comes with the fee for the spare card.

You probably could delete the virtual card and might be able to order a “free” (delivery costs only) physical card then, but I am not sure that works.

You could search this forum, maybe you get a definite answer this way. It has been discussed here before and I vaguely remember that someone from Revolut offered a solution.


#11

Hello Frank, sorry delay in responding to you. A guy from Revolut contacted me via the app yesterday, and sorted the problem out which actually wasn’t a problem…had I read the instructions correctly, you can call me a dumb assed idiot if you like, because that’s what it boils down to. Thank you anyway for your assistance in trying to help me.


#12

Well, I am glad it is sorted now :slight_smile: