New account locked


#1

Please can someone tell me why my new account is locked before even fully setting it up and it says to follow steps below but then doesn’t say what steps to take!!!


#2

Hey @Mrsbagga

Did you try to contact our in app support team?

Best,

Andreas K


#3

Yes twice and no response so far


#4

@Mrsbagga Our weekend support hours are from 12-6 UKT, did you reach out during this timeframe?


#5

Yes both days and still no response


#6

@Mrsbagga I will write you a private message to sort this out.


#7

This has happened to me also. Can i please get some support too. I Have tried support numerous times within the designated hours but no reply.


#8

Sure! Please check your inbox :slight_smile: