Never received my money


I have been waiting since the 3rd of January for 340€ to arrive on my account. I was told to verify my source of income and there I have sent the documents. I have been waiting for more than a week for my documents to be checked and to receive my money on my account. to received my money on my Revolut account in euros I had to verify my income and so I did a week ago.
I have contacted support three times now without any answer.


Hi there.

Unfortunately, due to high demand for our support team there’s a delay in getting back to our users. However, a member of our support team will get back to you as soon possible.

In regards your pending transfer, please note that the pending transfer to your Revolut account will be automatically be assigned to your account, once you have increased your annual top up limits. In order to increase your annual top-up limits, you’ll need to provide official documents showing the transactions that generated the funds used to top up your Revolut account, along with a copy of a bank statement showing the funds entering/leaving a personal bank account in your name.

If you’ve uploaded your source of funds please allow time and a member of our compliance team will contact you as soon as possible.

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