Negative Balance for weird reason


#1

Hello, today i got a mail that says i have 7 days to top up my account… a payment for 15 euro is accepted when in my account i had only 1,30 how is this possible?


#2

Hi Are you sure who this mail from Revolut ?, on your account it’s the same problem ? sorry for my bad english


#3

Yes the mail is from revolut and my account has this problem…that iwasnt understard is why i have negative balance


#4

Premium membership?

.


#5

Hi, its better To contact Revolut on Twitter or Facebook for this problem,


#6

What was that payment for?

The premium membership is not 15 EUR, and other payments should not go through if the balance is not enough…


#7

Delayed offline payments, payments where the settled amount is retroactively updated … there are a couple of scenarios where this could happen.


#8

Hi there. Sounds like an offline payment. Just in case please block the card from the card section of the app and send me a direct message so that I can take a look at what’s going.