Need to change phone number


#1

Hi!

I just moved from Spain to Australia and i need to change my phone number in order to use the app. Can anybody help me please? I can’t find a support email or chat.

Thanks!


#2

Please see the attached post below. Click/tap the rightwards-facing triangle to expand content.


When will Revolut be in New Zealand?
#3

Hey @fruizdiego

Did you manage to change the phone number?


#4

Hi @AndreasK i didn’t. I can’t contact anybody by the app’s chat. Is there any other way to contact technical support?

Thanks.


#5

I will get in touch via DM!


#6

Hello I also need to change my phone number pls! Thanks


#7

Hey Ninja. The best way of doing this is to contact the in app support.


#8

I’m already doing so but it’s quite urgent…


#9

Still might be the fastest option. Since Andreas are not on the forums from morning to night :slight_smile:


#10

I made a mistake when I gave my new phone number and I’m not even able to contact the app support


#11

Why you are not able to contact support?


#12

Hello AndreasK ! When I put my last number I used to log in it says wrong number or passcode


#13

Open the app and hit “Changed your phone number”


#14

I asked earlier today on the in app support to change my phone number and I made a mistake while giving my new phone number. And since then I can not log in (even with the wrong phone number) and whenever I ask to change my phone number nor does the last number I used to log in works nor does the phone number with a mistake works.


#15

It’s ok I could finally log in ! Thanks for the help


#16

@AndreasK I have an issue where the mobile and the PAYG sim registered with the revolut account has been lost. I have downloaded R to a new phone but I can not change the number from the launch screen as it is saying phone number / password not recognised. Loooking for some advice?


#17

Have you tried to change the phone number from the welcome page?

Please follow the steps after tapping ‘Changed your phone number?’ on the Welcome screen.


#18

@AndreasK yes i selected changed phone number, entered the old phone number, selected next, entered the pin and the app goes back to the ‘enter your old phone number page’ with a message in pink stating phone number and/or password is incorrect


#19

I dont seem to be getting anywhere with this? Is there a number I can call?


#20

Hey @slushfunds :slight_smile:

Unfortunately not. But I think you’ll be able to sort this faster through Twitter: