Need to change phone number, contact support without app?


#1

My phone broke recently, long story short, basically it isn’t recognizing any sim cards, in an attempt to fix it I did a factory reset and deleted all my apps. This means that the revolut app wants to me confirm my number again for a sim card that I had before I went travelling last year which I don’t have anymore, I’ve found support forums saying you can contact revolut and get your number changed but I’m not sure how because I can’t get into the app to use the chat and the number is apparently automated. Any ideas?


#2

Hey @Ljkerr :slight_smile:

Check this:

Basically, try to log in with you old phone number but say you forgot the PIN :wink:


#3

is it not possible to take an old phonenumber with you to a new sim

or telecomprovider does have the option replace broken sim

how to delete BUNQ account pictogram R


#4

No, as you will not be able to log in via 2-factor SMS.

Some can send you a new SIM with the old phone number.

Bunq is a different fintech bank.


#5

Let me know if you need help :slight_smile: