need to cancel a payment


#1

How do you cancel a payment when noone replies from the in app chat?
Where can you see previous or pending payments with the details?

Thanks


#2

If it’s a mastercard payment the shop can reverse it, if it’s a transfer from revolut i wonder if it’s even possible or wanted to be possible? Imagine the complications that could arise?

Contacting the person / account holder that got the payment and ask them to send it back would have been a regular banks reply in this kind of matter i think.


#3

i have heard there is a small window of time that Revolut can cancel the payment. There is just noone there to reply. It will be impossible to get the business I paid to do anything.
I can’t see any info about the payment anywhere either, although the account is showing less funds so something has happened.


#4

Hi @drpop

I’ll mention some staff @jessicaszabla and @AndreasK

Hope this helps,
Q


#5

sorry, what do i do with this info / staff names?


#6

You don’t have any pending transactions.


#7

Hi, when someone is mention with @username it tells them they are mentioned in the thread.

Cheers,
Q


#8

hi i need to cancel a payment to bitstamp i didnt add ref so because didnt no how to help be cancel my 9 pound

gurvinder


#9

Sorry I cant help but I will say what happened to me.
When I thought I was making my first payment I actually didnt, It was just setting them up.
@AndreasK and @jessicaszabla can you please let the dev team know that on my phone Note4 and others, but not all as far as I know ie friends iphone.
The reference button hides beneath / under / behind the pink send button. I need to scroll my page to reveal the reference box or else it can not be seen. The design needs to be better. Its confusing some people


#10

Hi! We’re working on this as we speak. Thank you for your patience :slight_smile:


#11

@andreasK and @jessicaszabla. I made a payment on Revolut and it still shows as pending in the app. Is it possible to cancel it?