Need assistance changing phone number. Can't login app as wants to send code to my old number.


#1

Hi @AndreasK ,

As above. I logged out of the app early this morning and then it asked me for my number but that was my old one which I don’t have access to anymore. I managed to get through to support and the agent informed that he updated my new number now, but when I go to login it doesn’t accept the country code of the country I am currently in. So now can’t get back to support in the app. So if I can have some assistance changing it to UK number instead please I’ll have to do it that way.

Regards,

Alex


#2

Hi Alex.

Nothing to worry about. Could you please send me a direct message with your phone number associated with your account?


#3

Hi @AndreasK

I am writing because I have a similar issue.
I am unable to log into the app because I do not have access to the old number.
On top of that when I tried to change the number it says that the new number is already being used (however, I never used it to create an account).

So now I have a second ghost account with a new number, but my money is on the account with the old number. Could you please help me resolve this issue? Many thanks in advance!

Alex


#4

Please feel free to send me a direct message!


#5

Hi alex. I am in the same situation. How can i send you a direct message?

Thanks

Kosru


#6

Hi Kosru. Please check your inbox.