N26 Debit MasterCard Not Accepted as Top Up

Hello Guys,

im really new customer of Revolut. I also tryed to top-up my account by N26 and it works without any fees.

Please check are you customer of N26 partnerbank Wirecard or are you already customer from N26 Bank GmbH because they got now there own Bank Licence.

My Card startes with 535585

Kind Regards
Zafai

Hello @zafai I don’t know how it’s possible for some N26 clients to top up their Revolut account with N26 card. I couldn’t manage to do it. It doesn’t make any sense.

A BIN lookup shows 535585 is N26 Bank of Germany. Your card is working because the BIN database lists it as Germany, not USA. The rest of us have a different BIN listed as USA.

Did you already switch your N26 account from Wirecard to N26 Bank?

I just had my N26 account a couple of weeks ago. I never had Wirecard before (I guess) as I got N26 IBAN right from the start.

My account post-dates wirecard. MasterCard says the issue is Revolut’s algorithm for determining country. MasterCard is the final word. Although there may yet be additional considerations.

N26 hands out a Debit Mastercard and a Debit Maestrocard. If I use the Mastercard Debit the fees apply right? Although it is a debit? So I was trying to top up my account with the new Maestro and I’m getting the message “Sorry something has gone wrong. Please try again later”.
I migrated to the new N26 bank from wirecardbank already a while ago, account and cards registered in Germany and I tried the transaction of course with the new card.

I can top-up with the new N26 Bank Debit Mastercard without fees I dident tried the Maestrocard.

It doesn’t make any sense, how comes N26 work for some of us?

I’m the original poster. There’s been a few Revolut app updates since my original post. I thought I’d retry adding N26 as a top up, maybe something got fixed. Well, yes indeed it is now accepted. I’m able to add my N26 debit card as a top up.

Using N26 Black as a top up, I’m able to top up EUR-GBP (using N26 to convert) at a near zero rate markup. Very impressive! Can anyone confirm if N26 basic card also gives a near zero rate markup?

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@bsalita, that’s a good news. I will give it another try with N26 basic card once I received my Revolut card.

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Hey @bsalita, yes, the transparent Mastercard Debit uses the same exchange rates as the black. Exception: foreign currency ATM withdrawals. There is a 1.7 % fee with the transparent card.

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Hi,

as of today I can not Top Up using my N26 Debit MC. I have last used it for Top Up on friday 13th of April. I have tried to delete the card and adding it again but without any luck. I have also tried to clear cache and data of Revolut app on my phone, uninstalling the app and also installing the previous version (4.15.2) all without any success.

With kind regards,

vajenc

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Same problem as @vajenc today, I used to top up my Revolut account with my french N26 card for months and now the card is not accepted anymore. What the heck? It’s very inconvenient.

Started having the same problem today. Was able to topup few days ago with my European N26 card.

What’s the error messages?

“Sorry your top up card isn’t supported. Can you try a bank transfer instead?”

@AndreasK

Yesterday when I tried to top up using my N26 MC I got the same message as rksn, since then I have removed the N26 MC and tried adding it again, but am greeted with an error message " This card type is not supported" and can not click on Continue button when I put in all the info required to add a new Top up card.

Hi guys,

I am having the same problem with N26: I was able to top-up till the 9th of April, but I tried again today and I am getting the same error message.

I certainly could top-up using a bank transfer, but if there is the chance to fix the problem it would be better

Cheers
EG

@AndreasK Same here, could top up no problem until Apr 16, then started getting weird error message…

Tried requesting help in chat, but your customer service rep was quite unhelpful, saying that they could not talk about due to company secrecy. The answer was a stock cut paste reply without really caring about customers…

All in all, a baffling error and a no satisfactory reply from customer service

Andrea G. Vitali