my Revolut app is stuck; what can I do now?


#1

my Revolut app is stuck; what can I do now?
Client service chat is in the app only…


#2

Try giving more details, “stuck” is a bit vague and when support does come to this thread they’ll need as much details as possible :slight_smile:
Any error message? Are you using android or iOS? Provide a screenshot of the error if you can, etc


#3

“Stuck” means it is blocked on the screen asking for the 4 digit code, except I can’t type the 4 digits and there is no digits to type on. No error message. I am using iOS.


#4

@AndreasK or @jessicaszabla, can you help please ?


#5

Hey @turvoy :slight_smile:

Did you try uninstalling and reinstalling? :smile:


#6

I did not, because I can’t use the app.


#7

Hey @turvoy :slight_smile:

To uninstall it, you don’t have to open the app :wink:
From the app grid, long press the :r: icon, and then click the small X on the corner of the icon to uninstall it


#8

Delete and reinstall the app please.


#9

thanks a lot to all of you !!