My revolut account blocked!!Please help!!


#1

Good afternoon, I hope you will help me in my problem.
At 12.04.2018 I found that my account is blocked in security reasons. I immediately contacted the operator in a live chat, I explained the situation to him, to which he replied that I would be contacted by a special department dealing with this problem. he said that i would have to wait a little, and I agreed to.
So for 4 days, no one wrote to me! for this time I repeatedly wrote in a chat, but so any answer also has not received! How long should I wait, a week, a month, a year, that someone would deign to answer and solve my problem ?!


#2

Hey @Gio1980 :slight_smile:

Usually, up to 96 hours. Let’s mention @AndreasK and @JessicaZ to see if they can do anything in your case :slight_smile:


#3

I dont think replying helps you at all. It may actually make your queue position worse since most supports first answer the oldest messages.


#4

Hey @iliasp :slight_smile:

I’m pretty sure the case is assigned on a “date of transfer” basis, and therefore sending a message does not bump you back to the end of the queue :wink:


#5

I just said that because some supports from really big companies (I can give you the name of it if you’d like to learn more) told me not to reply because of that. Good to know though :sunglasses:


#6

OK.Thank you very much!I need to contact them for help or they will see this post?


#7

Hey @Gio1982 :slight_smile:

They should already be seeing my mention, so no need to mention them again :wink:

Also, within 24 hours, you’ll receive a notification you’re a full member of the community and you’ll be able to send private messages then. If they haven’t replied by that moment, you can click here to send one of them a private message :smile:


#8

Ok.Thanks!!! I’ll wait for help from them, and I hope that they will solve my problems


#9

5 days have passed, so no one in the live chat answered me! customer service does not work at all! The only hope that here they will help me solve the problem!@AndreasK help please!


#10

Hi there. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

Thank you for your patience.


#11