my money are not appeared into my account

GB47LOYD30801214088868 (LLOYDS BANK PLC) , 20,00 € , why my money is not appeared in to my account? (this transaction was made 01/01/18)

You have sent the money for a common GBP account. Did you enter your personal 8 digit reference number?

Yes i entered my number 19419473


Hi Kostas.

This transfer has now been assigned to your account.

I saw that ,thank you a lot for your quick response.

Yes I entered my munber 19419473