My login is missing

Hello I need help, I dont know why when I try entry in my account dont reconoce my cell phone and I can entry in my account
One month ago block my account for Security reason and I send all document and after I try entry in my account and the sistem dont reconocy my phone
Please I need help, I have my money is this account

Hello, have you tried to contact them via in-app chat (in the app)?