My identity is pending for verification for 12h



My identity is pending for verification since 18h of yesterday, i sent first some documents but the selfie was not good, so i attached the documents and i´m still waiting for the process to finish… i already talked with the chat support but no answer.

Can you check it please

Thank you.


Hey @spooken :slight_smile:

If your documents are awaiting manual validation, it might take up to a few days to get them verified - that’s normal. You will probably not receive an answer through the support chat until this is finished :wink:

You can reach :r: through Twitter to see if they can speed things up:


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.