My first top up issues


#1

Hello, i sent money by bank transfer but forgot to add the code. I can tell you my reference and account number if that helps. It will take about 2 hours my bank said


#2

Hey dj45

As stated in the other thread you can talk to support and they will help you find the transaction based on information from your bank. :slight_smile:


#3

That’s not a problem. As @henrikbjorn suggested, our support team can help you out. In the meantime please verify your account from the Profile section -> Verification & Limits.


#4

Yes that’s true. Hopefully they will locate it. But they said it may not get there if some details are missing. I never had such issues sending money by bank transfer elsewhere before.Account Name. Sort code. Account number. Was all it took