My first top up issues


Hello, i sent money by bank transfer but forgot to add the code. I can tell you my reference and account number if that helps. It will take about 2 hours my bank said


Hey dj45

As stated in the other thread you can talk to support and they will help you find the transaction based on information from your bank. :slight_smile:


That’s not a problem. As @henrikbjorn suggested, our support team can help you out. In the meantime please verify your account from the Profile section -> Verification & Limits.


Yes that’s true. Hopefully they will locate it. But they said it may not get there if some details are missing. I never had such issues sending money by bank transfer elsewhere before.Account Name. Sort code. Account number. Was all it took