My card never arrive! Where is tracking number??


#1

Hi! I just order a new card because my previous one never arrived. But I would like to track it. How can I do it?


#2

Only premium members get tracking info …
Standard users don’t have such an aption :slight_smile:


#3

So why the confirmation email says I’ll receive a tracking number by sms??


#4

Did you order it under a premium account or with express delivery (the latter also comes with tracking AFAIK)?


#5

Hey @Sam87 :slight_smile:

This might be a non-updated template :wink:
If you didn’t pay an extra for the tracking info, didn’t pay for express delivery or are not a premium user, your shipment will most likely not come with tracking info, but will arrive soon anyway :flight_arrival:


#6

I reordered a standard card, payed 5£, because my previous card never arrived! image|281x500


#7

That was standard delivery then and does not come with tracking information.


#8

So, what guarantee I have that my new card will reach my home this time?


#9

Hey @Sam87 :slight_smile:

None and most at the same time. If the previous card didn’t arrive, you should ask for a refund through the in-app support chat and :r: will most probably provide you with one :wink:


#10

How long did you wait for the first card?


#11

By the 7th of march 2018


#12

You mean you ordered it on the 7th?


#13

Exactly. My first card I ordered on the 7th march and should have arrived 21st march the latest. The second card I ordered was on the 21st march.


#14

And you ordered it to a UK address? If so, it would be a bit late by now but maybe the postal service is slow again.

I’d definitely have clarified it with support before ordering a second card. You might get two now :).


#15

But how can I contact support if the revolut app doesn’t provide a real chat?


#16

They do provide a chat. The problem is the response times are quite bad. First level support still works somewhat, second level is unusable. Your problem might have been fixable at the first level.


#17

This is not true.
If you want to speed up delivery and have a tracking code as a standard user…just pay the price for it. :grinning:


#18

So express delivery does come with tracking? I wasnt sure in my previous reply :slight_smile:


#19

Yes, it does. :wink:


#20

It does. But I got the tracking number from DHL in emails and never appeared in the app.