I am trying to top-up my revolut account using my debit card. This is a personal gold mastercard debit issued by ING direct (france).
However, when I enter the amount I want to top up (1000 euros), the app indicates there would be a 12.89 euros fees.
I contacted the support with the in-app chat, they told me it is because my card is recognized as a commercial card and they can not fix this. The only thing they offer is that I do the top-up and pay the fee, then I send them a letter from my bank stating that my card is a personal card, and they would reimburse me the fee.
This is not acceptable to me for several reasons. My bank would charge me 12 euros for such an attestation, and I do not want to contact the support each time I need to top up.
Could you explain me why my card is considered as commercial, and what source of information Revolut uses to detect that a debit card is commercial (binlist.net? binbase.com?..)?
What is the procedure to have the database fixed so that my card is recognized as personal?
I am not interested in any workaround such as paying the fee and being reimbursed, or using bank transfers to top up. Instead I want us to figure out the problem together so it can be fixed, for me and for the many other users of my bank in the same situation.