My card hasn't arrived and the in app support is pants


#1

Hi,

I’ve got a problem.

I ordered and paid for a card from Revolut on the 6th of April and it hasn’t arrived.

I can only speak to a robot on the in app support and when I request to speak to a live agent nothing happens.

On the phone the only option open to me is to cancel the card. Again, with a robot.

What can I do about this?! I’m now abroad, I need my card and I’m spending loads of money on bank charges using my normal cards at ATMs: something I was hoping to avoid by getting revolut!!!

Help please!!!

Rich


#2

Hi! You should try contacting support on Twitter (@RevolutApp) or on Facebook: https://facebook.com/revolutapp :slight_smile:


#3

Could you please get in touch with us so we can take a look?


#4

Hi Andreas,

How do I get in touch with you? Surely we are in touch now via this email?
If that’s (somehow) not the case is there a number to call?

As I say I have tried the live chat but it’s pretty bad. One time someone
responded, but over an hour after I had given up staring at the screen.

Best,

Rich


#5

I’m having exactly the same problem. Tried the support, tried the Facebook page. I’m travelling tomorrow and was hoping to get my card by then but so far nothing.


#6

I’m having the same problem too and was then told that chat was closed as it was after ten pm UK time. Told this at 9.14pm UK time


#7

Same thing has happened to me as well, travelling on Monday, and still no card!


#8

Same for me, was due to arrive yesterday and I am leaving on Tuesday… Do you know if the card needs to be signed for on arrival?


#9

When I got my card, I also had to sign upon arrival :slight_smile:


#10

I ordered April 10 - card never arrived… then after 1 month i contacted the chat support after 24 hours waiting they canceled my card… - i got the fees repaid. I ordered again - hopefully this time will work… Revolut what is going on? Looks Im not the only one here


#11

Yes, friend of mine suffering the same problem - card hasn’t arrived and it’s a premium card if that stands for anything - and he’s limited time in the country, is there any direct way the issue can be dealt with without just going round and round with the bot - Revolut, Please Help…!!!


#12

Hi, I’ve a friend with the same problem - premium card hasn’t arrived - how can we deal with this best directly - he’s limited time in the country - Please Help…!


#13

Really sorry to hear that. Could you please send me a direct message with a little more details so that I can help?