I ordered and paid for a card from Revolut on the 6th of April and it hasn’t arrived.
I can only speak to a robot on the in app support and when I request to speak to a live agent nothing happens.
On the phone the only option open to me is to cancel the card. Again, with a robot.
What can I do about this?! I’m now abroad, I need my card and I’m spending loads of money on bank charges using my normal cards at ATMs: something I was hoping to avoid by getting revolut!!!
I’m having exactly the same problem. Tried the support, tried the Facebook page. I’m travelling tomorrow and was hoping to get my card by then but so far nothing.
I ordered April 10 - card never arrived… then after 1 month i contacted the chat support after 24 hours waiting they canceled my card… - i got the fees repaid. I ordered again - hopefully this time will work… Revolut what is going on? Looks Im not the only one here
I have ordered my first card in february, it never arrived. Contacted support and reordered in march and it still hasn’t arrived and it is the end of may. I am very dissatisfied with Revolut. I am really skeptical about storing money on a revolut account if they can’t even ship a card to me.
@anon33247966 i have the same issue. I ordered a card 4th may never received and got charged. I went today so the app said to cancel the card (which i never received) and re order a new cars.
When re orderinf the new card i had some delivery options and i chose the free. Well jokes on me cause i see i got re charged another 6 euro although i pressed the free option.
Whats worse is that live support is neither live nor support as i cant contact anyone. On twitter they asked for the phone connected to my revolut account and then silence for the last 6 hours.
Well i want to have an answer as i dont appreciate being charged for no reason. Also fyi no tracking was provided making it even more suspicious. When my son ordered his card tracking was provided by a german company if i remember correctly. Now suddenly card has not arrived and no tracking provided. Its suspicious isnt it? Cause its funny that there are no issues when revolut double charges you but wheb you try to reach support suddenly tbe system is overloaded.