My card hasn’t arrived yet.

1

Good afternoon Revolutados,
I created my account, I made the presentation etc. When I went to ask for the card I had to transfer € 20 to be able to ask. I did it and on the 1st of March I ordered the card with an expected date of delivery on March 12th. I waited until today (21) for the card and nothing. I tried to contact the online support and nothing. Then I asked for the second card and I was charged € 2.
For your experience this is a scheme to say it’s free card but in the end we must pay it?
I’m getting a little disappointed.

Best regards,
João Lourenço

2

Contacting with revolut- did you pass through RITA? (Have you typed live agent?)
You can type resolved then live agent ones again.
If you have ordered second card- it is treated as a spare card and it is not free.
There was a promo- free first card, but it has finished now.
Remember that you can contact them via DM on Twitter, or ask @anon33247966 in here.

1 Like
3

Hi Joao. I believe our support team has refunded you the cost. Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K

4

I spoke with the support and AndresK also answered.
I checked with my neighbours and nothing arrived.
Tomorrow I go to the post office to check.
The second card is no longer free but I didn’t even receive the first one :frowning:

Best regards,
João Lourenço

5

Are you still waiting for a card?

6

I’ll give you feedback tomorrow :slight_smile:

7

The card has arrived in good health :slight_smile: If you have any problems, I strongly recommend contacting AndreasK he will certainly help you with whatever bother you.
Thanks again Andreask for the help.
Best regards,
João Lourenço

1 Like
8

I have the same problem. My card hasn’t arrived.

9

You have to contact :r: via in-app chat or social media (twitter/facebook).

10

I’ve got the same problem with card but i want to ask: Could I activate this card in google pay when i’m going to pay first time by this card?

11

Yeah, without any problem.

12

Hello, I have ordered my card 3 times and 3 times it didn’t come on time. I even paid this time for the express delivery, the card was to arrive yesterday and until yesterday the tracking system said that it wasn’t even dispatched yet. Do I wait more? Or order it a fourth time? Can it be ensured that it is delivered to me and only me?

13

Hello.
I ordered my card 20 days ago and it didn’t arrive yet. The app tells me they cannot give me details of the shipping. I paid for this card and I cannot get the details. Furthermore, they tell me to ask my neighbors. We use this account for money transactions.

14

anon33247966 (AndreasK) is a former staff member of Revolut that isn’t active anymore in this community, that is why his account is anonymised (“anon”).

Please use a Revolut support channel.

15

It is not unusual to wait for such a long time. You will get the card eventually. Meanwhile, you may be able to order a replacement card.