I have received the new Revoult Visa replacing the mastercard that I had
I cant change the PIN from the app, there is no possibility so I should go to an ATM. But the question is WHERE IN THE WHOLE PLANET IS THE ATM???
I’ve been in 7 different banks in Spain, in 4 in Portugal, I dont know how many in Hungary and ANY of the ATM offers the possibility to change it???
You cant get the option or directly have a message saying service is unavailable. Can you PLEASE take this serious and open a case with VISA or whoever and fix this issue. Because let me tell you it is not a problem of the ATM it is YOUR CARD.
So then Revolut, talk with VISA in Spain, Portugal, Hungary, to know why all ATM doesnt offer the possibility to change the PIN. While the Revolut mastercard IN THE SAME ATM could change it.
There might be a third party that needs to be involved: ATM operators. It might have to do with how banks implement software that works with MC’s and VISA’s services. In Germany for example, ATMs often allow to change the PIN for both MC and VISA, but only for cards issued by the bank that operates the ATMs. Maybe it is just cheaper for banks not to offer all services MC and VISA offer?
The thing is that I can change the PIn for any other Visa debit/credit card that I have and are not issued by that bank.
I dont know who is the guilty here, but this is an issue for people that moved to Visa with Revolut. Unfortunately I did and removed the old MasterCard. As it was suggested by Revolut.
Maybe one day I will find an ATM that change the revolut pin code. Who knows. But I can say that I have tried already in more than 30 different ATMS. And I also I can say that in the same ATM, I changed the old MC pin. And in the same ATM I can change the pin for a different VISA made for a different bank.
I can’t change the pin in Germany. The staff keeps saying that it is an ATM problem, that they will refresh my card and they send a list of ATM’s, but nothing works.
That won’t help. I believe the necessary IT infrastructure in Germany is also not implemented “properly” by national ATM operators. Most banks only offer PIN services for their own customers and do not rely on the technical possibilities Mastercard and Visa have implemented in their services.
Similar situation as the OP. I got a Revolut VISA supposedly in replacement for a Rev MasterCard. I wasn’t able to find an ATM in Switzerland where I can change the associated PIN.
What are the countries where it is supposed to work? Did someone get any help from Revolut staff on the subject?