The reasoning they are giving me is that my ID documentation (passport) has expired. I had no idea that this document needs to be reuploaded every time it expires. I thought it was to verify my identity, which is obviously complete the first time. Also, my passport expired 3 months ago, and they just happened to notice now because I contacted them about ID verification in regards to Brexit. Now they claim that they will immediately deactivate any account, without warning, whenever they notice that a submitted ID document has expired.
This rule about keeping ID documents current is not stated anywhere. It’s unknown to the users as far I can see. I certainly had never heard of it, and when I ask they are unable to tell me where it’s stated. Furthermore, if you were to know about this rule, and wished to upload your new document before the last one expires, to avoid a sudden deactivation without warning, you have no way of doing so in the app. You would have to contact chat and ask them to mark your account as “verification needed” or something.