my account number and sort number has changed


#1

I noticed it has changed…so I did a small transaction test of £3.00. You’re online help said it won’t go into my new account…how do I get my money back.


#2

You did a bank transfer to test it ?

The only thing that will get your money back is either the :r: support by finding your payment and sending it back, or the transfer bounces and goes back to your account within 10 days.

Best,


#3

Sorry, it’s not really clear what the problem is here :wink:. You noticed that your account details changed – in the app, I assume – and then did a test with these new bank details? And then support says it won’t arrive?


#4

Yes…Revolut changed my account number and the sort number and I wasn’t
told this…then I did a transfer to my old account number which was
originally setup with my other bank to test it as I thought this new one
may of been fraudulent as I was never notified


#5

Hi there!

I’m really sorry to hear that!

I can see you have received two mass messages regarding changing account details. The first was sent on 02.02.2017 & the following on 09.02.2017, along with an attached link for more info (bit.ly/RevCurrentAccounts).

Regarding your transfer, do you have a bank transfer confirmation? As I can see you didn’t want to provide our support team with the confirmation.

Best,

Andreas K.