My account is locked, can't access money


My account is locked, i have provided the documentation but no one is responding on the in-app chat


Hello @Tam :slight_smile:

Please check this:



@AndreasK , @jessicaszabla - Can you help?


Please let me have a look!


A member of our compliance team will get in touch with your right now!


Thanks @AndreasK, all sorted now :slight_smile:


My pleasure. Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K


Hi Team,

I apperantly have the same problem. My account is locked and the support is super slow with my issue. Could you assist ?!