My account is locked, can't access money


#1

My account is locked, i have provided the documentation but no one is responding on the in-app chat


#2

Hello @Tam :slight_smile:

Please check this:


#3

Thanks

@AndreasK , @jessicaszabla - Can you help?


#4

Please let me have a look!


#5

A member of our compliance team will get in touch with your right now!


#6

Thanks @AndreasK, all sorted now :slight_smile:


#7

My pleasure. Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K


#8

Hi Team,

I apperantly have the same problem. My account is locked and the support is super slow with my issue. Could you assist ?!