My account is currently blocked for security reasons


#1

Hi,

I’ve just successfully verified my debit cards using the requested 4 digit revolut reference code displayed on the card balance.

However, when I try to access my account the app displays “Your account is blocked for security reasons”. When I used the “Chat with support” option I am not getting any reply.

Can you please help?


#2

Same here and I’m travelling tomorrow !


#3

Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.

@Heens I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#4

Hi
I am having the same issue. I went to top up this morning as traveling today and says blocked for security reasons and no response in chat??


#5

Hi,

Me too! My account is locked for “security reasons” since last week and no answer as to why so far.
Good luck with the in app-chat. It appears that after a while we are put in a virtual queue so we get no answer whatever we type in.


#6

Hi there. Please check your inboxes.