Following a top up by my bank card (which I’ve done many times already) my account got locked, then I provided the code that is shown on my bank statement but the account remained locked, I tried contacting the in-app chat support with no response for six hours now!! Then a bit ago I tried again and found a message that the account has been blocked for security reasons and that I have to contact support who are not responding at all despite that there should be a 24/7 support for Premium plan clients. I’m totally disappointed and frustrated with such an incident as I really liked the idea of carrying out all my banking functions and more on an app but apparently this would prove unreliable. I was testing the app and by time was intending to make it my main operational account for all the day-to-day transactions but sadly after what happened today I would put a big question mark on Revolut’s reliability as being my main bank account which if I rely on might not be accessible when I need it, neither would there be anyone from customer service to speak to and sort me out the way it goes with my traditional bank!!
Could someone look into my case ASAP treating this as the last chance to make it up for me before I turn my back on Revolut for good?