I tried canceling my Premium plan today via in-app support. When support told me I need to pay 16 EUR for cancelation, I pointed out that I am within the 14 day period, when no fee is supposed to be charged.
I was told that since this is the second time I am canceling Premium, that does not apply. This is not written on the link the agent sent me https://www.revolut.com/cz/help/exploring-revolut/going-premium/cancelling-premium. When I pointed this out, the next reply blew my mind - your account got canceled!!!
So in effect, I point out a fee that should not be there and Revolut closes my account rather than explaining anything? Seriously??
I’ve been with Revolut from when you guys were a tiny startup and used it almost daily, as my main spending account.
@AndreasK any input on this? Still can’t believe your company would do something like this. Needless to say the in-app support is no longer responding.