my account currently blocked


#1

hi,
my account is currently blocked for security reason
i contact your support team, but nobody told what should i do on the next step


#2

Hey @gao :slight_smile:

Please check this:


#4

hi,
i check this link and contact your service,
they told me i need provide the transaction confirms and sender account detail of last three months.
But the sender is my friend,
the account detail is personal detail,
i cannot provide to others.


#5

Hey @gao :slight_smile:

I am not an employee.

You have to prove the source of your funds in order to be able to use :r:. I don’t know whether they’re asking you for his personal info or just to justify the income. Perhaps you could ask your friend for permission? :wink: