Multiple issues at MTA NY… $146 lost !!!
During our last trip to NY, I tried to buy few Metrocard for my family. I tried four times and it failed twice. When I wa looking for an answer, I read that I had to dial ‘00000’ or ‘99999’ when the zip code was required. So one week later, I tried again to charge my metrocard and it failed again and again.
During more than 10 days, the four failed transactions were pending in my account (2 x $33 + 2 x $40 = $146). I heard that it is normal and that my money will be automatically returned in few days.
Unfortunately, the day before yesterday I have seen in my account that the four failed transactions have been finally accepted and paid to MTA.
How could I get my money back??? It is an important amount of money. Thank you for your help and your support.