More than 25 hrs since source of funds documents uploaded and no response at all


#1

Can someone please respond to my issue regarding a pending deposit that is awaiting validation of source of funds documents.

This is causing quite a lot of angst now as I need to move the money onward and I’m losing money as a result of the delay. I have had absolutely no response to 6 evenly spaced support message that I have sent.

No courtesy acknowledgement, no report back any capacity issues you may have, no confirmation that my £10k is safe and will be deposited at some point.

Please just give me some kind of feedback.


#2

I recently had the same issue. Waited for 5 days to get any kind of feedback which is NOT okay. There should at least be a message making you aware that you’re in the waiting list and not “lost in space”. However, once there was an agent taking care about it, I’ve been helped professionally.


#3

Same problem. Looking forward to seeing how quickly this gets resolved.