Money sent to my old number


#1

Hello guys,

My friend didn’t update my number and sent me the money using the old one. The money got stuck with the old one and I cannot see them. I have an updated new number on the app .

Thanks


#2

Ask your friend to cancel the transfer in his app.


#3

Thank you.

Is there an option for that? It shows that the money were deducted already.


#4

He just need to tap on the amount and tap cancel.


#5

Hey Ivan

Many thanks for the advice, but it says it’s competed. Please see the screenshot attached , it doesn’t give me us this option.

Pavels


#6

That is strange. Then I think you need to contact revolut in the in-app support. Or if the old number of yours is reactivated at revolut by a new person. Your friend might have lost the money :-1:


#7

Thank you, chatted with the support- all resolved now!

Many thanks :slight_smile:


#8