So I initiated a transfer at 18.19 last night, which still hasn’t turned up. I pay for premium and should get turbo transfers. This is disappointing to say the least.
I tried speaking to in-app support who closed the chat without a resolution, and aren’t being helpful
They are repeating over and over again about the outage and that it’ll be processed in 1-2 days. Not good when I PAY FOR TURBO TRANSFERS.
And now, after reopening it and replying this morning I haven’t had anything back. So much for 24/7 support.
I’ve emailed Nikolay, team@ and feedback@ but don’t expect a response. Phone support is non-existent
Other than calling my bank and charging back the top up, what can I do to actually get a resolution?
Also, feedback: hire support staff that can actually help and actually give a damn about customers.