Money blocked since 14 fays


#1

Hello.
I have 3 times 34.73€ blocked since 7 November. How I do unlock this sum?
Thanks
I have tried to pay my mobile company and since is not unlocked for me. Especially not reimbursed. How I make?


#2

Hey @arnober :slight_smile:

The money should be back into you account within 7 days if the merchant doesn’t take it. If 14 days have passed, it sounds like the merchant should issue a refund for this :frowning:

Have you got in touch with your mobile company?