Mobile Phone seems to be broken


#1

Hello world,
Everything is in the title. So, i wonder how can i manage my account without my smartphone.
Thanks for all good advice !
Best regards,
Fabien


#2

unfortunately you can’t. you’ll have to find another device.


#3

OK, thanks for the reply !
In case i change my device, is there any complexity in recovering my account on this new mobile ? I’ll keep the same phone number.
All the best,
Fabien


#4

based on the FAQ you’ll have to talk with customer support to activate the new device.

enter your phone number, and select ‘I haven’t received a code yet’ to speak with a support agent.


#5

Yes, i read the same part of the faq. Thanks for your celerity,
Good night (?).
Fabien


#6

Indeed. Good night!

.


#7

It’s easier. When the phone number stays the same, one can simply log in on a new device. As long as you can receive the SMS, It works without contacting support.


#8

Hello World,
Since my last message, my mobile seemed better, but i bought a new one, and want to use it. Frank wrote that, more than a month ago :

Is it as simple as that, or should i expect some complication ?
Thanks !


#9

if it’s the same number you shouldn’t have any issue


#10

Ok, thank you Alejandro.
All the best,
Fabien